COVID-19 update: while we strive to ship out every order in 2-3 business days, please note there may be minor delays.
We are proud to offer free express worldwide shipping on orders over USD150.
We use world-class courier companies like EMS, FedEx, and DHL to ship products.
We strive to ship from our warehouse within 2 to 3 business days of receiving an order and it normally takes 2 to 3 days for an order to reach most East Asian countries and North America, and 4 to 7 days for other parts of the world. Please note that the estimated dispatch date for the hemming product is 7 days after your order.
In Tanuki’s official online store, you can shop without worrying about customs duties. Tanuki will pay for customs duties incurred upon the import of your order. In the rare event that customs authorities in your country were to stop your Tanuki order upon import, please reach out to us at email@example.com and we will assist you. If they require you to pay any duties on your Tanuki order, please pay the amount requested by customs authorities and send us the invoice/proof for the payment of duties to firstname.lastname@example.org, and we will refund you the amount of duties paid, so no duties cost is incurred by you.
For any shipping inquiries or if you encounter any customs issues, don’t hesitate to contact us at email@example.com. You can also chat with us live or leave us your email and a message in the “Shop Assistant” button found at the bottom right-hand side of the page.
Please note that we have no control over customs authorities in your country, which may from time to time delay the delivery of a package or, in rare situations, request for additional information or fees. We will do our best to assist you with any customs issues. Just reach out to us! For more information please refer to our Terms and Conditions.
COUNTRY SHIPPING RESTRICTIONS
We regret to inform our customers that Tanuki Webstore is unable to ship to the countries below at this time.
- North Korea
- Sudan/South Sudan