Returns & Exchanges
We want you to be completely satisfied with your online purchase. If you are unhappy for any reason, we'll gladly accept the return of unworn items.
IMPORTANT
IN ORDER FOR YOUR RETURN TO BE VALID YOU MUST NOTIFY US OF YOUR INTENT TO RETURN PRIOR TO SHIPPING THE ITEM BACK. Failure to do so will risk the items being lost and your return will not be accepted (parcels from customers who did not notify us will not be accepted by the building and will be returned to you by the courier/post office). ANY COSTS INCURRED (INCLUDING CUSTOMS DUTIES AND TAXES) AS A RESULT OF A FAILURE TO FOLLOW THE RETURN INSTRUCTIONS PROVIDED BY US VIA EMAIL OR HEREIN, SHALL BE DEDUCTED FROM THE REFUND OR CREDIT AMOUNT.
Return Policy
● Returns and exchanges must be initiated within 14 days of receiving your order and items must be received by Tanuki within 45 days from the date of purchase, barring any customs-related delays for returns from outside the shipping country.
● All returned items must be in their new and original condition: unused, not hemmed, unwashed, unworn and with tags attached.
● All accessories and items accompanied by items originally (such as cases, user manuals, and spare parts) must also be returned.
● No returns or exchanges for discounted items are accepted.
● Returns that do not meet the above requirements will not be accepted.
● If your final purchase amount is below the free shipping threshold after returning a product, we will deduct the original shipping costs that would have been charged from the refund. However, if you choose to be refunded via a cash coupon, we won't deduct the original shipping costs.
● You will be responsible for all costs in relation to returns/exchanges, including return shipping costs, duties and taxes.
● Tanuki is solely responsible for the quality of products sold on this global website. Customers who have purchased Tanuki products from Tanuki’s distributors, retailers, or resellers of any sort should contact the original sellers for direct assistance with any quality issues or warranty claims.
For a return or exchange to be valid:
● All returned items should be in their new and original condition as you received them: with tags, unused, not hemmed, unwashed and unworn.
● All returns must be shipped to us with a tracking number and must be received by us no later than 45 days from the date of purchase (barring any customs-related delays for returns outside Japan).
● Please email us a photo or scanned copy of the return invoice/receipt and the tracking number to tanuki@lingble.com.
● We reserve the right to not accept returns or exchanges that do not meet the above requirements.
Steps to submit return requests:
Order placed when you were logged in:
- Log in to your Account.
- Go to Order History and click on View all.
- Under Order History, find the order that you want to return and then click on Return and Refund. Please note Return and Refund button will become unclickable if the return window is closed.
- Select the item(s) that you want to return and choose a return reason.
- Click on Returns & Exchanges Policy, confirm your return request fulfils the return conditions, then click Agree.
- Click on Submit Request.
Order placed as guest:
- Go to My account, fill in Order number and Order Email, then click Check Status. Under Order Summary, click on Return & Refund.
- You will land on Guest Return Request Page.
- Enter the required information.
- Click on Returns & Exchanges Policy, confirm your return request fulfils the return conditions, then click Agree.
- Click on Submit Request.
After receiving your return request, we will review the eligibility. Once your return request is accepted, you will be notified via email.
- For exchanges: Please place a new order for your desired item while we process a refund for your returned order.
To ship an item back to TANUKI WEBSTORE please:
● Pack your item(s) and invoice into a bag or box.
● Use any courier service that offers tracking and signature on delivery to send the parcel back within the specified time to the specified address.
● On the air waybill please include your invoice number and note "Return shipment to Japan."
● All costs in relation to costs of returns/exchange shall be borne by you. Please note that the shipping fee quoted on our website for purchases under the free shipping threshold is not a reference for the actual return costs. We can also arrange for return shipping labels and pick up for you if you prefer, and we will deduct the return shipping costs from your refund amount.
● Refund Process
- If you have an account, login here.
- You may choose to receive your refund in the original form of payment or as a coupon.
- Once we receive the returned item(s), your refund will be initiated within 1-2 business days.
● Refunds in the original form of payment may take up to 10 business days to show up on your account due to varying processing times between payment providers. If you do not receive your refund after 10 business days, please contact customer service via tanuki@lingble.com or live chat and they will gladly assist you.